SHIPPING POLICY
How will I receive my orders?
Once your orders and payments are fully processed, we pack
your items for shipping. This is done with special care,
so that you receive your order in perfect condition. Our
couriers deliver these items at the address submitted by
you while filling up the online order form.
What is Shipping Address?
The address where you want to receive your orders is called
the Shipping Address. It could be your home, hostel or office.
What is Preferred Shipping Address?
Once you place your orders with us, you can instruct us
to store your shipping address so that you don't have to
enter the address again.
What is shipping time?
Shipping time is the time taken to deliver your order at
your shipping address, after the order has been shipped.
It depends on where you stay and on the Shipping Method
you choose while filling up the online order form.
Do I pay any shipping charges?
You have to pay shipping charges as applicable to your order
as per our shipping charge table.
Where does Onewideshop.com deliver orders?
We accept and ship orders all over the world.
When do I actually receive my order?
It depends on the availability of items you order, the time
taken by your payments to reach us and the shipping method
you select. To find out when you will receive an item, you
need to consider the ship out time of the items you are
ordering as well as the shipping option you select. Here's
the equation we use:
Ship Out Time + Payment Realisation Time
+ Shipping Time = Total Delivery Time
For example, many items on our site show
1-day availability. Your shipping time will be 1 to 4 business
days, depending on where you live and what shipping option
you choose. This means your total delivery time will be:-
1 day (ship out time) + 3 days (if you pay by cheque) +
1 to 4 days (shipping time).
So you can expect to receive this item
5 to 8 days after you place your order. If you pay by credit
card or PKN, your payment realisation time is zero.
What if my order includes several items with varying availability?
In this case, you can instruct us to Wait till all items
become available before shipping (minimizes shipping cost).
While opting for this you naturally save yourself from recurring
shipping cost. Or Ship items, as they become available (at
extra shipping cost). In this case every individual item
is shipped separately. Naturally, this method involves multiple
shipping and consequently recurring shipping costs.
Please Note: We will make every effort to send similarly
available items together, though we cannot guarantee it.
We may occasionally send your items in separate boxes even
if you choose to wait until all items are available. This
will not affect your shipping charge.
How do I know if my order has been shipped?
We will send you an e-mail as soon as your order is shipped
out. This will also inform you about your order as well
as when you can expect your order to arrive at your shipping
address.
Can I track my orders?
Yes you can.
How do I track my order?
You can track your order by using your Order number or the
Way Bill number.
What is Way Bill Number?
Way Bill Number is a 9-digit number that you can use to
track your order. Once we ship your order, we inform you
of your Way Bill number by e-mail along with URL.
Can I return wrongly shipped items?
Yes. We take great care to check and recheck your order
items before we ship them to you. However, should you ever
get a wrong item, please let’s know. We will then
direct our courier to deliver the correct item at your shipping
address as well as collect the wrongly sent item at the
time of delivery.
How much do I pay for shipping?
You pay shipping charges as per following table.
The Shipping rates given below are applicable
for books and music/movie cassettes and CDs.
Note: You may be subject to import duties
and taxes on certain items, which are levied once a shipment
reaches your country. Additional charges for customs clearance
must be borne by you; we have no control over these charges
and cannot predict what they may be. Customs policies vary
widely from country to country. Additionally, when ordering
from Onewideshop.com, you are considered the importer of
record and must comply with all laws and regulations of
the country in which you are receiving the goods.
Note: If music/movie cassettes and CDs are bought
along with a book, you will only pay shipping for the book.
Introducing Econo-US shipping
You can now take advantage of this economy shipping to the
United States. Through this option you save up to 28% of
the standard International shipping.
What are GOC Rates?
GOC stands for Good Offices Committee. GOC decides the rates
for transaction between all publishers and large buyers
such as libraries, for a period of one month. New rates
are set every month by the Committee. The GOC Rates currently
are:
US $=Rs.48.60
UK £= Rs.87.30
What is extended delivery period
Extended delivery period is defined as delivery period beyond
4 days.
How to calculate International Shipping?
The International Shipping consists of three possibilities.
These are as follows:
• Only Books or only Movies are ordered.
(Rate for First Book + (No. of books ordered
- 1) X Additional Book)
• Only Music(CDs / Cassettes) are ordered.
(Rates for First 3 CDs / Cassettes + [(No.
of CDs / Cassettes ordered - 3) / 3] x Additional 3 CDs
/ Cassettes)
Note: If result value of [(No. of CDs /
Cassettes ordered - 3) / 3] is negative, then this would
be considered as "ZERO". If the result value is
positive decimal no., then it must be rounded off to next
higher whole no. i.e. "0.2" will be considered
as "1", "1.8" as "2" &
"-1" as "0".
• If you buy both Books as well as Music/Movies.
[Rate for First Book + (No. Of Books -
1) x Additional Book] + [{(No. Of Music/Movie CDs/Cassettes)
- (No. Of Books - 1)} / 3 x (Additional item)]
Note: {(No. Of Music/Movies) - ( No. of
Books - 1)} / 3 would never be negative, if it is negative,
then this would be considered as "ZERO". If this
value is positive decimal no., then it must be rounded off
to next higher whole no. i.e. "0.2" will be considered
as "1", "1.8" as "2" &
"-1" as "0".
This means you are enjoying free shipping on a music/movie
CD/Cassette on every additional purchase of book. i.e. If
you buy two books, you will get free shipping on one music/movie
CD/Cassette, if three, free shipping on two music/movie
CD/Cassette.
What shipping rates are charged in case of bulk orders?
Upon completion of your order, an estimated shipping cost
is added to your subtotal. When your order is pulled, it
is weighed and the actual shipping cost is then calculated.
If an adjustment needs to be made to your order total, it
is done at this time and your credit card is also adjusted
up or down accordingly. At the point of shipping you will
receive an email, which details the order totals.
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